Privacy Policy

Last Updated: January, 2026

At Bioma Probiotics™, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website biomaprobiotcs.com (the "Site") and purchase our products.

We respect your privacy and are dedicated to maintaining the trust you place in us. This policy complies with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA).

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

• Make a purchase on our Site
• Register for an account
• Subscribe to our newsletter or marketing communications
• Contact our customer service team
• Participate in surveys, contests, or promotions
• Leave product reviews or testimonials
• Use our interactive features

This personal information may include:

• Contact Information: Name, email address, mailing address, phone number
• Payment Information: Credit card details, billing address (processed securely through our payment processors)
• Account Information: Username, password, order history, preferences
• Demographic Information: Age, gender, health interests (optional)
• Communication Data: Your messages to us, survey responses, review content

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and browsing behavior, including:

• Device Information: IP address, browser type and version, operating system
• Usage Data: Pages viewed, time spent on pages, links clicked, referring website addresses
• Location Data: General geographic location based on IP address
• Cookies and Tracking Data: Information collected through cookies and similar technologies

2. How We Use Your Information

We use the information we collect or receive for various purposes, including:

Order Processing and Fulfillment

• Process and fulfill your orders for Bioma Probiotics
• Send you order confirmations and shipping notifications
• Handle payment transactions securely
• Manage returns and refunds

Customer Service and Support

• Respond to your comments, questions, and customer service requests
• Provide technical support and troubleshooting
• Send you important updates about your orders or account
• Assist with order tracking and delivery issues

Marketing and Communications

• Send you marketing communications about our products and special offers (with your consent)
• Deliver personalized content and product recommendations
• Inform you about new products, features, and promotions
• Conduct surveys and gather feedback

Website Improvement and Analytics

• Analyze website usage and trends to improve user experience
• Monitor and analyze the effectiveness of our marketing campaigns
• Test new features and optimize website performance
• Understand customer preferences and behavior

Legal and Security Purposes

• Detect, prevent, and address fraud or abuse
• Comply with legal obligations and regulatory requirements
• Protect our rights, privacy, safety, or property
• Enforce our terms and conditions

3. Disclosure of Your Information

We may share your information in the following situations:

With Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Secure processing of credit card transactions
• Shipping and Fulfillment Companies: Delivery of your Bioma Probiotics orders
• Email Service Providers: Sending newsletters and marketing communications
• Website Hosting Providers: Hosting and maintaining our website
• Analytics Providers: Understanding website usage and performance
• Customer Service Tools: Managing customer inquiries and support

These service providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

For Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent

We may disclose your information for any other purpose with your explicit consent or at your direction.

To Comply with Laws

We may disclose your information where we are legally required to do so in order to:

• Comply with applicable law, regulations, or legal processes
• Respond to governmental requests or court orders
• Enforce our terms and conditions
• Protect our rights, privacy, safety, or property, and that of our users

We Do Not Sell Your Personal Information

Bioma Probiotics does not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are small data files stored on your device that help us improve your experience and understand how you use our Site.

Types of Cookies We Use

• Essential Cookies: Necessary for the Site to function properly, enabling core functionality like security and accessibility
• Analytics Cookies: Help us understand how visitors use our Site, which pages are most popular, and how users navigate through the Site
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns
• Preference Cookies: Remember your preferences and settings, such as language and region

Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. Most web browsers allow you to manage your cookie preferences through the browser settings.

5. Third-Party Websites

Our Site may contain links to third-party websites, including Wikipedia and other informational resources. We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy statements of each website you visit that collects personal information.

When you leave our Site, we recommend you review the privacy policy of every website you visit. This Privacy Policy applies only to information collected by our Site.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
• Secure Payment Processing: Payment information is processed by secure, PCI-compliant payment processors and is not stored on our servers
• Access Controls: We restrict access to personal information to employees and service providers who need it to perform their jobs
• Regular Security Audits: We conduct regular security assessments and updates to maintain protection
• Secure Infrastructure: Our servers are hosted in secure facilities with 24/7 monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Specifically, we retain:

• Order Information: For at least 7 years for tax and accounting purposes
• Marketing Data: Until you unsubscribe or request deletion
• Account Information: Until you request account deletion
• Customer Service Records: For 3-5 years for quality assurance

When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable laws.

8. Your Privacy Rights

United States Residents

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in compliance with applicable state laws.

California Residents (CCPA Rights)

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the personal information we collect, use, and disclose about you
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights

How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the information below. We will respond to your request within the timeframe required by applicable law.

When you submit a request, we may need to verify your identity to protect your personal information. We will not discriminate against you for exercising your rights.

9. Marketing Communications

You have control over the marketing communications you receive from us. You may opt-out of receiving marketing emails by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us directly at the email or phone number provided
• Updating your communication preferences in your account settings
• Sending a written request to our mailing address

Please note: Even if you opt-out of marketing communications, we may still send you non-marketing emails, such as:

• Order confirmations and shipping notifications
• Customer service responses
• Important account updates
• Legal notices

10. Children's Privacy

Our Site and products are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not provide any information on this Site or through any of its features, make any purchases, or provide any information about yourself.

If we learn that we have collected personal information from a child under 18 without parental consent, we will delete that information promptly. If you believe we might have information from or about a child under 18, please contact us immediately.

11. International Users

Our Site is operated in the United States. If you are located outside the United States, please be aware that any information you provide to us will be transferred to and processed in the United States.

By using our Site and providing us with information, you consent to this transfer and processing. The United States may not have the same data protection laws as your country of residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (if you have provided your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of such changes.

13. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

Your privacy is important to us. We are committed to protecting your personal information and being transparent about our data practices. Bioma Probiotics™ takes data protection seriously and strives to handle your information responsibly and in compliance with all applicable privacy laws.

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